When hiring professionals to handle your water cleanup and damage restoration, there are some things that you’ll want to look for to ensure that you are getting everything that you need. Here are some simple questions you can ask when attempting to hire a water cleanup company.
- How quickly can you get here and get to work?
Water damage shouldn’t wait. It needs immediate and prompt attention and it’s going to be important that your water damage restoration crew can get to work as soon as possible. A 24-hour service is ideal because water damage can happen anytime. You also may want to ask if there is additional charges for service calls outside normal business hours.
- How long have you been in business?
Although some newer companies can be just as good as the seasoned pros, there’s something to be said for experience when it comes to reputation and quality. Choose a provider that has the experience that you deserve to get the best results.
- Is your company licensed and insured?
You are having people come into your home to clean up serious damage. It’s in everyone’s best interest to make sure that those people are properly trained, licensed, and insured to do the job. That way, you can trust that there will be no legal issues or difficulties in the cleanup process that can create unnecessary headaches.
- What kind of warranty do you provide?
Structural repair may be necessary when dealing with water damage. Ask if a guarantee or warranty is proved with their work.
- What kind of equipment and methods do you use?
There are several different kinds of water restoration equipment and tools out there today. Commercial equipment is much more effective than what you can find for DIY use. Ask your damage restoration team what kind of cleaning and repair methods they use. You may also want to ask how they assess the damage.
- Will you work with my insurance company?
If you’ve got a water damage situation that can be claimed on your insurance, you’ll need to ensure that your water damage company will work with the provider. They may require you to pay and then be reimbursed by insurance later. Ask ahead of time so that you know what to expect either way.
- What should I do next?
This is perhaps the most important question to ask your water cleanup company. Once you’ve contacted them and gotten their assistance, you’ll want to know their professional opinion on how to proceed. For example, they may tell you to leave the home if there is sewage backup or electricity in standing water. If you’re dealing with a minor ceiling leak, they may suggest buckets and towels until they arrive. Follow their advice so they can do their job when they arrive.
If you keep these questions on hand, you’ll have no trouble hiring the best water damage cleanup company for your needs.